A security message is displayed, explaining what users should look for to ensure a fully secure remote session and not to share personal access codes with anyone they do not know. We have developed an extra communication measure for users during their first incoming session.

What changes do you propose to make or have made to tackle the risks? Giving permission to apps to remotely access devices is fraught with risks. This isn’t a warning about using remote desktop services, such as AnyDesk, but about the fact that users should not be lured into sharing access codes with people they don’t know. At the end of the security chain, there are still the users who have to be wary and increasingly vigilant about the data they’re sharing with unknown individuals. Moreover, AnyDesk’s users have the opportunity to report any fraud-related incidents and sessions to our team so we can permanently block the scammers’ access rights to the software. Even if a new ID and password is provided for every session, if you give them to people you don’t know, you’re still at risk. Users in this fraud case provided access codes to their devices to unknown persons. There is nothing wrong with the AnyDesk app itself.

Why should people use it?ĪnyDesk is a secure software for remote connections, using banking-level security and encryption protocols. The post says lots of cases of the app being misuse have been reported and advises users to instead use apps that generate a new user ID and password for every session. The Bengaluru Police, on behalf of the cybercrime division of the CID, posted a warning about AnyDesk app on its Facebook page. Have you experienced similar fraud incidents in other countries? What steps is AnyDesk taking to address concerns? Such fraud is only possible if the user grants someone access to their device and any such transactions are not due to an issue with AnyDesk’s application.

Fraudsters using remote desktop applications such as (but not limited to) AnyDesk to gain remote access to a user’s mobile device and carry out transactions has become more frequent. Fraudsters are always looking for new channels to target people with. We’re sorry for those who have been affected by these scams. In addition, AnyDesk uses banking-standard TLS 1.2 technology to protect users’ computers, as well as RSA 2048 asymmetric key exchange encryption to verify every connection. It’s completely secure and a tool for when IT experts want to work on remote devices without being on-site. AnyDesk itself is secure, trusted and used by millions of people and 15,000 companies in 165 countries. The RBI’s warning was not about AnyDesk as an application, but the scammers who use remote access software to pretend to be from banks and other institutions and trick users into giving them access.

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